About Us
Small Business That Performs BIG!
PROAA of Salt Lake City, Utah offers unbiased insurance claims adjusting and appraisals. We operate under a strict code of ethics and conduct all business in a professional manner as a representative of our clients. We are dedicated to the goal of providing professional, unbiased insurance adjusting and appraising to protect our clients against fraudulent claims and unrealistic repair costs.
Independent Property and Casualty License Numbers:
Utah - 365897
Meet Your Specialists

Jason Monsen
Owner of ProAA
With 26 years of industry experience, Jason specializes in Collateral Protection Claims, bringing deep expertise in claims processes, auditing, estimating, total loss settlements, and appraisal clause resolutions. His extensive work with insurance companies has honed his ability to drive efficiency and ensure accuracy in every claim.
As the leader of the PROAA team, Jason has built a robust network of appraisers, fostering collaboration and streamlining operations to maximize effectiveness. His strategic approach has saved insurers millions by identifying errors in estimates, ensuring strict policy compliance, and optimizing repair costs. By excluding non-covered damages and leveraging aftermarket and used parts where appropriate, he prevents unnecessary payouts while maintaining quality standards.
Through precision-driven analysis and innovative oversight, Jason enhances operational efficiency, reinforces industry best practices, and safeguards financial integrity, positioning PROAA as a leader in insurance appraisal excellence.
Outside of work, Jason enjoys archery hunting big game, fly fishing, camping, traveling, and spending time with his wife and two children. His passion for the outdoors reflects his keen eye for precision and appreciation for strategy—qualities that seamlessly translate into his professional approach.

Kacee Monsen
Claims Management Manager
A results-driven Claims Management Manager specializing in Collateral Protection Insurance (CPI), Kacee brings extensive expertise in overseeing claims processes, ensuring compliance with lender policies, and optimizing risk mitigation strategies. With a keen eye for detail and a commitment to operational efficiency, she excels in managing disputes, streamlining workflows, and enhancing customer satisfaction.
Beyond her professional expertise, Kacee enjoys camping, playing tennis, traveling, and spending quality time with her husband and kids. Her passion for exploration and outdoor activities complements her dynamic approach to both work and life, reflecting her dedication, leadership, and strong interpersonal skills.

Gloria Leitheiser
Claims Management Specialist
Gloria Claims Management Professional & Collateral Protection Specialist with 30+ Years of Industry Experience
With over three decades in claims management and collateral protection, Gloria brings extensive expertise in navigating complex insurance processes, ensuring fair resolutions, and streamlining claims operations. Her deep industry knowledge, meticulous attention to detail, and commitment to client advocacy make her a trusted leader in the field. Gloria excels in optimizing workflows, fostering collaborative relationships, and cultivating strong vendor partnerships to enhance operational efficiency and service quality.
Jensen
Material Damage Specialist
Jensen is a seasoned and highly skilled Material Damage Specialist, bringing 19 years of experience in auto insurance claims, auditing, and damage assessment. With a deep understanding of industry regulations, repair processes, and cost estimation, he excels in providing fair and accurate evaluations for vehicle damage. His expertise in total loss assessments, auditing repair estimates, and collaborating with adjusters, body shops, and policyholders ensures smooth claim resolution and top-tier customer service. A meticulous analyst with a strong commitment to transparency and efficiency, Jensen plays a pivotal role in optimizing claims processes, reducing unnecessary costs, and delivering trusted and precise damage evaluations.
Beyond his professional achievements, Jensen is deeply committed to his family. He treasures spending time with his wife and kids, often embracing outdoor adventures that allow him to unwind and connect with the people who matter most. Whether exploring nature or simply enjoying quality time together, Jensen balances his career success with a meaningful personal life, bringing dedication and integrity to everything he does.
Blake
Material Damage Specialist
Blake is an experienced Auto Estimator, Auditor, and Total Loss Specialist, with 9 years at PROAA. Having been around the insurance industry since childhood, he developed a deep understanding of claims processes and valuations early on. Specializing in Collateral Protection Insurance (CPI), he expertly handles total loss claims, consistently delivering significant cost savings and contributing to hundreds of thousands of dollars in reduced expenses through precise assessments and strategic auditing. Known for exceptional accuracy, efficiency, and alignment with organizational goals to optimize operations, financial outcomes, and claims processes.
Beyond his professional expertise, Blake enjoys spending time with his wife and five kids, perfecting his golf game, and embracing the outdoors.
Alex
Material Damage Specialist
A highly skilled Auto Insurance Adjuster, Estimator, and Auditor with 11 years of experience in claims adjustment, vehicle damage assessment, and regulatory compliance auditing within the auto insurance industry. Proficient in automotive mechanics with specialized expertise in both diesel and gas engines, offering a comprehensive understanding of diagnostics, repair, and cost estimation for a wide range of vehicles. Demonstrated ability to accurately assess repair costs, negotiate settlements, and implement auditing practices that enhance operational efficiency while ensuring compliance with industry standards. Known for technical precision, adaptability, and a strong commitment to delivering measurable financial impact and superior customer satisfaction.
Beyond the professional realm, a passionate automotive enthusiast with a deep love for classic cars, actively engaged in car shows and car clubs. Enjoys connecting with fellow enthusiasts, appreciating automotive history, and staying immersed in the evolving world of vehicle restoration and collector culture.
Andrea
Total Loss Specialist
Andrea has dedicated five years to PROAA as a Total Loss Specialist, demonstrating exceptional proficiency in Auto Insurance and Collateral Protection Insurance claims. Her meticulous attention to detail ensures accurate vehicle valuations by thoroughly assessing options and identifying the most precise outcomes. Andrea's commitment to excellence has been pivotal in delivering consistent, high-quality results in claims management and vehicle valuation processes.
Outside of her professional expertise, Andrea enjoys spending time with her husband and children, embracing the outdoors through activities that bring her closer to nature. Her dedication to both her career and her family highlights her well-rounded approach to life, balancing precision in her work with meaningful personal connections.
Insurance Appraisals Include:
Detailed appraisal
Verify all towing bills and report on storage charges
Listing of old and unrelated damage
Suggest betterment or depreciation
Recommend appearance allowances
Accurate cash value evaluations on all vehicles
Use of LKQ parts
Use of aftermarket parts
All of our specialists are capable of doing any service we offer.**